Family Won´t Press Charges For 112 Operator Mistake

The family of a teenager, who was allegedly ignored by a 112 Emergency Services Operator, say they will not press charges.  The 14 year old suffered a collapsed lung whilst walking along a street in Inca, but the Operator allegedly hung up on him twice when he called 112.    He eventually flagged down a car and was taken to Son Espases Hospital.  The head of the call centre has apologised to the family.